I am able to hear the audio but cannot view the video. Why?

Your computer requires more system resources (memory, CPU) to display video, so it may be that your computer is low on system resources.

• Close all programs, including your browser, and try re-connecting to the webcast.
• Alternatively, reboot the computer and try again;

If the problem persists, it may be a bandwidth issue.

• Go to https://speedtest.net, click the “GO” button. If you do not have at least 5Mbps, your internet connection may be poor or saturated. Contact your IT department for further assistance;

Keep in mind that if you experience technical difficulties during the webcast, your first point of contact should be your department’s IT group. There are many factors that can lead to technical difficulties with a webcast that are outside the control of CSPS.